How Can We Help You?

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Getting Started

How do I create my first profile?

Sign up for an account, choose your plan, and follow the step-by-step wizard. You can create a profile in under 5 minutes!

What plan should I choose?

Start with our free plan to test. Professional users typically choose Pro (R99/month), restaurants choose Restaurant (R299/month), and retailers choose Growth (R399/month).

Do I need technical skills?

Not at all! BizBio is designed for non-technical users. If you can use WhatsApp, you can use BizBio.

Account & Billing

How do I upgrade my plan?

Go to Settings > Billing and click "Upgrade". Changes take effect immediately.

What payment methods do you accept?

We accept all major credit/debit cards and EFT through PayFast. All payments are secure and encrypted.

Can I cancel anytime?

Yes! Cancel anytime from your account settings. No contracts or cancellation fees.

Features & Tools

How do I customize my profile colors?

Go to Profile Settings > Branding. Choose your colors, upload your logo, and preview changes in real-time.

How do I add menu items?

Navigate to Menu > Add Item. Fill in the details, add photos, and set prices. You can also bulk import via CSV.

How do I track analytics?

Analytics are available on Pro plans and above. View them in your dashboard under Analytics.

Troubleshooting

My QR code isn't working

Ensure your profile is set to "Public" in settings. Try downloading a fresh QR code from your dashboard.

I can't upload images

Check file size (max 5MB) and format (JPG, PNG). Clear your browser cache and try again.

I forgot my password

Click "Forgot Password" on the login page. We'll email you a reset link.

Still Need Help?

Our support team is here to help you succeed.